Overview
At Sandu, all products available on our website are digital and delivered instantly after purchase. Because digital files cannot be returned or revoked once accessed, all sales made through our store are considered final. We encourage customers to review product descriptions carefully before completing a purchase.
Digital Product Delivery
All digital items—including courses, guides, templates, toolkits, planners, and eBooks—are delivered automatically after successful payment. Once the files are downloaded or accessed, the purchase is considered completed.
No Physical Returns
We do not offer returns, replacements, or exchanges because no physical items are shipped. All products are digitally accessible and non-returnable.
Refund Eligibility
Due to the nature of digital products, refunds are not provided under the following circumstances:
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You changed your mind after purchasing
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You misunderstood the product description
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You no longer need or want the item
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You purchased the product by mistake
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You expected features not stated in the product description
Refunds may only be considered if:
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You purchased the same product multiple times in error (duplicate purchase)
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You are unable to access the files due to a technical issue on our side
File Access and Downloads
Customers are responsible for saving and backing up their digital files after download. If you lose access to your files, we may provide re-access as a courtesy, but it is not guaranteed.
Product Accuracy and Usage
All product descriptions on Sandu accurately represent the content you will receive. It is the customer’s responsibility to ensure they have compatible software or tools required to open and use the digital files.
Policy Acceptance
By purchasing from Sandu, you acknowledge and agree to the terms of this Refund and Returns Policy.